Support

SHIPPING

HOW LONG DOES SHIPPING TAKE?

Orders are typically processed within 2–5 business days. Once shipped, estimated delivery times are:

United States: 5–10 business days

Canada: 7–12 business days

International: 7–15 business days

Delivery times may vary depending on your location, customs processing, and carrier delays.

Customers are responsible for any customs duties, import taxes, or local fees required by their country.

ORDER TRACKING

HOW CAN I TRACK MY ORDER?

Once your order has been fulfilled, you'll receive a shipping confirmation email containing your tracking number. Tracking information may take 24–48 hours to update after shipment.

RETURNS & EXCHANGES

DO YOU ACCEPT RETURNS OR EXCHANGES?

Due to the limited nature of our collections, all sales are considered final.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We'll review your request and work toward an appropriate solution.

LOST OR STOLEN PACKAGES

WHAT IF MY PACKAGE IS LOST?

Once an order has been shipped, ownership transfers to the shipping carrier.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly. Ventura Legacy is not responsible for lost or stolen packages after confirmed delivery.

CANCELLATIONS

CAN I CANCEL MY ORDER?

Orders may only be cancelled before they enter production or fulfillment.

Once processing has begun, cancellations are no longer possible.

STORE POLICY

By placing an order through Ventura Legacy, you acknowledge and agree to our Shipping Policy, Return Policy, Privacy Policy, and Terms of Service.

Each collection is produced in limited quantities. Please review product descriptions, sizing information, and shipping estimates carefully before completing your purchase.

Ventura Legacy reserves the right to refuse fraudulent transactions, cancel suspicious orders, or update policies without prior notice.